Terms and Conditions of Service
Please
read the Terms and Conditions of Unidad 4x4 de Ayuda (U4X4A), carefully before
submitting your online application. By submitting your application, you certify
that you agree to the following U4X4A Terms and Conditions:
Travel
The
volunteer is solely responsible for arranging and paying for their own travel,
specifically including all airfares or other transport costs to and from the
host country, as well as any local transport costs. It is the responsibility of
the volunteer to carry all necessary documents when traveling abroad. While U4X4A
may advise the volunteer on required travel documentation, U4X4A is not
responsible for any supporting documents necessary for the volunteer’s travel
needs or other purposes. Volunteers are responsible for ensuring their travel
documents are up to date and valid for travel.
Insurance
U4X4A does
not provide the volunteer with insurance of any kind. Travel insurance is
mandatory for each volunteer, and the volunteer will purchase this prior to
departing on the trip. The volunteer is solely responsible for evaluating and
determining the type, extent and levels of any insurance coverage they need or
desire for their planned volunteer travel period. This must cover their entire
travel period.
Refund
Policy
U4X4A’s
registration and program fees are designed to be very affordable, especially
when compared to companies who provide comparable volunteer travel services. As
a consequence, U4X4A is unable to provide and does not provide a total refund
policy.
Registration
Fees
Payment
of registration fees confirms a volunteer’s acceptance onto one of U4X4A’s
volunteer programs. Registration fees are not transferable to other persons and
further details are set out on our website.
The
registration fee is refundable until sixty days before the start date of the
volunteer’s chosen program (based on Lima, Peru time, GMT -5). All registration
fee refunds are issued via PayPal and are subject to a US$150 cancellation fee,
incurred as a result of administrative and processing costs. Requests for
registration fee refunds must be made via an email to your U4X4A Program
Manager, clearly detailing the reasons for cancellation.
Cancellations
are subject to the following policies:
·
The circumstances regarding
eligibility for a refund and the associated notice period are based on the
earliest start date the volunteer has ever been registered for.
·
If a volunteer cancels
sixty days or more before their earliest program start date, they can request a
refund of the registration fee, which will be provided less a $US150
cancellation fee. Alternatively, they may ask for a registration fee credit to
be held in their name for future use on any U4X4A program, subject to
availability, for a period of twelve months from their earliest registered
start date. This credit may be issued less the value of any change fees the
volunteer has incurred.
·
If a volunteer cancels
between fifty-nine and thirty days before their program’s start date, no refund
of registration fees is available. A registration fee credit, less any change
fees the volunteer has incurred, may be held in their name for a period of
twelve months from their earliest registered start date, for future use on
another U4X4A program, subject to program availability and at the discretion of
the U4X4A Program Manager.
·
If a volunteer cancels less
than thirty days before their program’s start date, no refund of registration
fees is available. A registration fee credit may be held in their name for
twelve months from their earliest registered start date, subject to
availability, provided program fees have been paid in full by their due date.
If program fees have not been paid, the volunteer can request for their
registration fee to be held in credit for twelve months by paying a late
cancellation fee of $US150.
Volunteers
who apply and cancel within the timeframes mentioned above are held to the same
conditions in relation to their eligibility for a refund.
Once a
volunteer’s refund request has been received by U4X4A, they will be notified
via email. If no notification is received within three working days, the
assumption should be made that the request has not been received and the
volunteer is advised to contact his or her U4X4A Program Manager again.
If a
volunteer registers and requests a verification letter, they cannot then
receive a refund for their registration fee should they withdraw from the
program.
Where a
group of ten or more people is volunteering with U4X4A, the group leader must
register ahead of other group members in order to secure the group’s dates and
plans. Group members must then apply and register no less than sixty days
before the program starts. Group members who register less than sixty days
before the program start date may be excluded from the program, unless approved
by U4X4A.
U4X4A reserves
the right to revise the registration fee at any time. All registration fee
revisions will be made via the U4X4A website. Registration fee revisions are
not applicable to volunteers who have already submitted their registration fee
payment before the revisions are due to take effect. A volunteer’s placement on
a program is not confirmed until registration fee has been paid in full and
availability has been checked by their U4X4A Program Manager.
All
registration fee payments attract a 5% transaction fee to cover international
banking fees and currency charges. Payments by wire transfer attract a minimum
transaction fee of US$50.
Program
Fees
Details
of the program fees are set out on the U4X4A website and any fee revisions will
be made public via that platform. Program fee revisions are not applicable to
volunteers who have already paid their registration fee, unless the volunteer
alters their program details after the program fee revisions have taken effect.
Program
fees are non-refundable. Any exceptions to this are considered on a
case-by-case basis at the discretion of U4X4A prior to the volunteer’s start
date, or at the discretion of the local team once the volunteer’s program has
started. All requests for program fee refunds and partial program fee refunds
agreed by U4X4A or the local team are issued via PayPal and are subject to a
cancellation fee of up to US$150, to cover administrative and transaction
costs.
Volunteers
who cancel from their program and then reinstate their program at another time
are subject to program fee differences and any revisions or variations to the
program costs that have occurred at the time they wish to reinstate. Program
fee credits expire twenty four months after being issued, or at U4X4A’s
discretion.
Program
fees are due no later than thirty days prior to the beginning of the
volunteer’s program placement. Failure to make this payment can result in a
loss of volunteer placement with no refund of registration fee. All program fee
payments attract a 5% transaction fee to cover international banking fees and
currency charges. Payments by wire transfer attract a minimum transaction fee
of US$50.
Where a
group of ten or more people is volunteering with U4X4A, program fees and fees
for additional services for each group member must be paid no later than thirty
days before the program starts. Where a group has requested additional services
such as tours as part of their itinerary, all cancellations and refunds are
subject to the terms defined by the providers of these additional services.
Change of
Dates and Duration
Once
registered and before they begin their trip, the volunteer is entitled to
change their start date and duration once at no additional cost. Any additional
changes to their start date, destination or duration after the initial free
change requires payment of an administration fee of US$50 for each change.
Program changes within fourteen days of the volunteer’s start date will incur a
late change fee of US$150. If a volunteer wishes to change their start date,
the registration fee is only valid for new start dates within twelve months of
the earliest start date they have been registered for.
U4X4A Rewards
U4X4A offers
a US$30 referral reward for volunteers who refer a friend or family member to
volunteer with U4X4A through the U4X4A Ambassador Program, or as an U4X4A Affiliate.
Referred or returning volunteers, and volunteers registering on multiple U4X4A programs
are eligible for a 10% discount on their registration fees. Rewards Terms and Conditions apply
to all U4X4A Rewards.
Personal
Risks
The
volunteer acknowledges and accepts the responsibilities and risks associated
with their choice to travel to, temporarily reside in, and provide volunteer
services in a foreign country. Such travel and volunteer work can be hazardous
and involves a certain degree of risk, inherently dangerous activities and
personal perils to the volunteer, both foreseen and unforeseen, all of which
are fully accepted by and solely assumed by the volunteer. Therefore, U4X4A,
including any and all of its employees, managers, directors, shareholders, host
families and independent local teams, is not liable, to the maximum extent of
the law, for any loss or harm the volunteer or associates may suffer, including
but not limited to loss caused directly or indirectly by:
·
Personal
injury;
·
Emotional
injury;
·
Death;
·
Illness
or disease;
·
Damage to or loss of
property;
·
Natural
disasters;
·
Hostage
situations; or
·
War or
terrorism.
Indemnity
The
volunteer agrees to indemnify and hold harmless U4X4A and the independent local
team from any and all liability arising directly or indirectly out of, or in
connection with, the volunteer’s travel, temporary residence in their chosen
destination, and the undertaking of volunteering or tourism activities.
Drug and
Alcohol Use
The
volunteer must abide by the rules put in place by the independent local team,
volunteer placement institution, and the host family in regards to alcohol
consumption. Drug use (unless prescribed by a doctor) is strictly prohibited
and will result in instant dismissal from the program with no refund.
Privacy
Policy
U4X4A and
the volunteer agree to the conditions laid out in the Privacy Policy.
Miscellaneous
The
volunteer agrees to comply with the independent local team’s code of conduct
and waiver. U4X4A and the independent local team reserves the right to dismiss
a volunteer from the program at any time without refund, in the event that these
Terms and Conditions, or the local team’s code of conduct are breached.
U4X4A reserves
the right to notify the emergency contact appointed by the volunteer in the
event that the volunteer is dismissed from the program and in other
circumstances deemed appropriate by U4X4A. U4X4A reserves the right to use
feedback and images provided or shared by volunteers for marketing and
promotion purposes.
U4X4A provides
a service connecting volunteers to the independent local team. You agree that U4X4A
is not liable for any actions or omissions of the independent local team.
To the
full extent permissible at law, all representations, terms, warranties, guarantees,
or conditions whether implied by statute, common law or custom of the trade or
otherwise, including, but not limited to, implied warranties and guarantees,
are excluded.
Notwithstanding
anything else contained in any agreement, the liability of U4X4A to the
volunteer shall not in aggregate exceed the amount of the registration fee paid
by the volunteer.
This
website is presented solely for the purpose of promoting U4X4A services and
those of the independent local teams. This site is controlled and operated by U4X4A
from its offices in Peru. U4X4A makes no representation that materials in the
site are appropriate or available for use in other locations.
Those who
choose to access this site from other locations do so on their own initiative
and are responsible to the extent local law is applicable.
U4X4A does
not warrant or make any representations regarding the correctness, accuracy,
reliability, or otherwise of the materials in this site or the result of their
use.
U4X4A reserves
the right to change these Terms and Conditions or the services it offers from
time to time.
U4X4A reserves
the right to refuse acceptance to any application.
The
volunteer certifies that all information provided to U4X4A relating to their
personal background, qualifications, experience, medical history, and current
state of health is accurate and truthful, and that no information relating to
the aforementioned areas is withheld. U4X4A and the independent local team
reserve the right to remove a volunteer from their program, without refund or
compensation, if it becomes apparent that untruthful or inaccurate information
is submitted in their application form or provided through communications with U4X4A
staff, or if relevant information is withheld, or for any other reason by
giving notice to the volunteer.
All dates
and times referred to in these Terms and Conditions are based on Peru time (GMT
-5).
Force
Majeure
U4X4A has
no liability for any lack of performance, unavailability or failure of the
services or its website, or for any failure of U4X4A to comply with these Terms
and Conditions, where the same arises from any cause reasonably beyond the
control of U4X4A.
Governing
Law
These
Terms and Conditions and the service provided pursuant to these Terms and
conditions will be governed by the laws of Peru and the parties submit to the
non - exclusive jurisdiction of the Peru Courts.
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